Return and Refund Policy

Thank you for shopping at Trendy Canvas! Your satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Returns

We offer a 7-day return policy on all our products, with a few exceptions mentioned below. You have 7 days from receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Be in the same condition as when you received it: unworn, unused, with original tags, and in its original packaging.
  • Accompanied by a receipt or proof of purchase.

To initiate a return, please contact us at connect@trendycanvasco.com.

Return Shipping

Customers are responsible for the cost of return shipping, unless the return is due to a shipping error or a damaged/defective item.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

  • Custom products (e.g., special orders or personalized items)
  • Personal care items, beauty products, bodysuits, face masks, intimates/lingerie, jewelry, swimwear
  • Open-pack wholesale orders
  • Sale items and gift cards

If you have concerns about a specific item, please contact us before purchasing.

Exchanges

To ensure the best experience, we recommend returning the original item and placing a new order for the desired item. Once your return is processed and approved, you can purchase the new item separately.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, a refund will be issued to your original payment method within 10 business days.

Please allow additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at connect@trendycanvasco.com.

Thank you for choosing Trendy Canvas!